Gmail Workflows

Turn website chats into Gmail follow-ups.

Embage agents collect context from support, lead, feedback, and booking conversations, then draft useful Gmail follow-ups for your team.

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Use Cases

Where Gmail fits into the agent workflow

Gmail is the handoff layer after the agent has already collected the right context.

Lead follow-up

Qualify visitors, save the lead, and draft a Gmail follow-up with use case, volume, timeline, and buying intent.

Support escalation

Summarize the issue, include knowledgebase context, create a support record, and prepare an email handoff for the right team.

Booking requests

Collect preferred times and contact details, store the request, and draft a confirmation email for review.

Feedback routing

Ask follow-up questions, classify sentiment, save structured feedback, and email a digest to product or success teams.